Shopify
was hit with an outage on Cyber Monday, leaving some businesses unable to manage transactions during one of the biggest shopping days of the year.
In an update to its status page, the Canadian e-commerce company said select merchants were experiencing issues logging into Shopify, while others were unable to access point-of-sale systems, a critical portal used to manage transactions and other backend processes.
“We are still investigating and applying mitigations for the admin and login issues,” the company wrote on its status page around 12:20 p.m. EST.
A Shopify spokesperson pointed CNBC to its status page when reached for comment.
The Downdetector website showed thousands of users reporting problems with Shopify around 1:15 p.m. EST, after roughly 4,000 cases were reported by users at its peak at 11:00 a.m. EST.
Shopify sells software for merchants who run online businesses as well as services such as advertising and payment processing tools.
Shopify says it handles more than 10% of all e-commerce transactions in the U.S.
The company made its name as a platform for small businesses and direct-to-consumer brands, but it increasingly hosts online storefronts for larger retailers like Reebok, Mattel
, Barnes & Noble and Nestle.
The outage coincided with the Cyber Monday discount bonanza, when holiday shoppers rushed to snap up discounted products.
Adobe Analytics estimates that U.S. shoppers will spend $14.2 billion online Monday, up 6.3% from a year earlier.
American shoppers spent $11.8 billion on Black Friday, marking a 9.1% jump from last year, according to Adobe.
Shopify is experiencing major login outage on one of the year’s biggest shopping days, leaving merchants locked out of their stores.
Shopify is experiencing a major login outage on one of the peak shopping days of the holiday season, leaving merchants unable to access their dashboards, POS systems, mobile apps, or even contact Shopify Support.
What’s happening. Shopify’s status page shows a series of escalating alerts beginning at 14:54 UTC, warning that merchants “may experience issues when trying to login.”
Minutes later, the platform confirmed the outage affects POS, mobile logins, and support access.
By 15:26 UTC, Shopify urged merchants to stay logged in on any devices that are currently active to avoid further complications.
Why we care. A login outage during a top-tier sales window — Cyber Week spillover and December 1 promotions — can freeze operations for thousands of retailers, block order fulfillment, stall in-store checkouts, delay customer service, and translate into substantial revenue losses within minutes.
What’s next. Shopify says it is still investigating and has not provided an ETA for resolution, leaving merchants anxiously refreshing the status page as sales windows continue to narrow.
First seen. The Shopify outage was first spotted by Perofrmance Marketing Consultant Ayisha Youusef when she wasn’t able to log into her client’s Shopify account.
